{"id":129,"date":"2025-07-15T13:13:09","date_gmt":"2025-07-15T13:13:09","guid":{"rendered":"https:\/\/cloud-kuma.com\/?page_id=129"},"modified":"2025-07-15T13:22:25","modified_gmt":"2025-07-15T13:22:25","slug":"general-notice-conditions-sales","status":"publish","type":"page","link":"https:\/\/cloud-kuma.com\/fr\/general-notice-conditions-sales\/","title":{"rendered":"Conditions Of Sales"},"content":{"rendered":"<h2 class=\"wp-block-heading\" id=\"1-introduction\">1. Introduction<\/h2>\n\n\n<p class=\"wp-block-paragraph\" style=\"\">Welcome to Cloud-Kuma. These General Terms and Conditions of Sale (GTCS) govern the sale of our cloud monitoring services for websites, databases and more. By subscribing to our services, you agree to these terms in their entirety.<\/p>\n\n\n<h2 class=\"wp-block-heading\" id=\"2-services\">2. Services<\/h2>\n\n\n<h3 class=\"wp-block-heading\" id=\"2-1-description-of-services\">2.1 Description of Services<\/h3>\n\n\n<p class=\"wp-block-paragraph\" style=\"\">Cloud-Kuma offers secure and scalable cloud backup solutions for websites, databases and more, including notifications and alerts.<\/p>\n\n\n<h3 class=\"wp-block-heading\" id=\"2-2-plans-and-subscriptions\">2.2 Plans and Subscriptions<\/h3>\n\n\n<p class=\"wp-block-paragraph\" style=\"\">We offer various service plans, including basic storage options and corporate plans. Each plan includes specific features detailed on our website.<\/p>\n\n\n<h2 class=\"wp-block-heading\" id=\"3-pricing-and-payment\">3. Pricing and Payment<\/h2>\n\n\n<h3 class=\"wp-block-heading\" id=\"3-1-pricing\">3.1 Pricing<\/h3>\n\n\n<p class=\"wp-block-paragraph\" style=\"\">Service prices are indicated in euros, all taxes excluded (HT). Prices may be changed without notice, changes could affect ongoing subscriptions after a 2 months delay starting from announcement.<\/p>\n\n\n<h3 class=\"wp-block-heading\" id=\"3-2-payment-terms\">3.2 Payment Terms<\/h3>\n\n\n<p class=\"wp-block-paragraph\" style=\"\">Service payments are made by credit card or other accepted payment methods, with monthly billing, depending on the chosen plan.<\/p>\n\n\n<h3 class=\"wp-block-heading\" id=\"3-3-invoicing\">3.3 Invoicing<\/h3>\n\n\n<p class=\"wp-block-paragraph\" style=\"\">A detailed invoice will be sent by email at each subscription renewal. It is the client&#8217;s responsibility to ensure that payment information is up to date.<\/p>\n\n\n<h2 class=\"wp-block-heading\" id=\"4-delivery-of-services\">4. Delivery of Services<\/h2>\n\n\n<h3 class=\"wp-block-heading\" id=\"4-1-service-activation\">4.1 Service Activation<\/h3>\n\n\n<p class=\"wp-block-paragraph\" style=\"\">After subscription and payment receipt, backup services will be activated within 24 hours.<\/p>\n\n\n<h3 class=\"wp-block-heading\" id=\"4-2-access-to-services\">4.2 Access to Services<\/h3>\n\n\n<p class=\"wp-block-paragraph\" style=\"\">Clients will receive the necessary information to access their services through an email and the Cloud-Kuma documentation.<\/p>\n\n\n<h2 class=\"wp-block-heading\" id=\"5-refund-policy\">5. Refund Policy<\/h2>\n\n\n<h3 class=\"wp-block-heading\" id=\"5-1-withdrawal\">5.1 Withdrawal<\/h3>\n\n\n<p class=\"wp-block-paragraph\" style=\"\">Clients have a period of 14 days from the subscription date to exercise their right of withdrawal and request a full refund. <br>If the clients are trying the solution through a 7 days free trial, the withdrawal period starts at the beginning of trial.<\/p>\n\n\n<h3 class=\"wp-block-heading\" id=\"5-2-refund-conditions\">5.2 Refund Conditions<\/h3>\n\n\n<p class=\"wp-block-paragraph\" style=\"\">Refunds will be made subject to non-use of the services during the withdrawal period. No refund requests will be accepted after this period.<\/p>\n\n\n<h3 class=\"wp-block-heading\" id=\"5-2-cancellation\">5.2 Cancellation<\/h3>\n\n\n<p class=\"wp-block-paragraph\" style=\"\">After the first 14 days, all months are due. You can cancel your subscription at any time, free of charge, by using our payment platform or by sending an e-mail directly via <a href=\"https:\/\/cloud-kuma.com\/fr\/contact\/\">this form<\/a>.<\/p>\n\n\n<h2 class=\"wp-block-heading\" id=\"6-client-obligations\">6. Client Obligations<\/h2>\n\n\n<h3 class=\"wp-block-heading\" id=\"6-1-compliance\">6.1 Compliance<\/h3>\n\n\n<p class=\"wp-block-paragraph\" style=\"\">Clients must use Cloud-Kuma services in accordance with applicable laws and regulations and not for illegal or unauthorized purposes.<\/p>\n\n\n<h3 class=\"wp-block-heading\" id=\"6-2-security-of-credentials\">6.2 Security of Credentials<\/h3>\n\n\n<p class=\"wp-block-paragraph\" style=\"\">Clients are responsible for the security of their login credentials and must immediately notify Cloud-PBS in case of unauthorized use.<\/p>\n\n\n<h2 class=\"wp-block-heading\" id=\"7-warranty-and-liability\">7. Warranty and Liability<\/h2>\n\n\n<h3 class=\"wp-block-heading\" id=\"7-1-warranty\">7.1 Warranty<\/h3>\n\n\n<p class=\"wp-block-paragraph\" style=\"\">Cloud-Kuma undertakes to provide services that comply with their description and of satisfactory quality.<\/p>\n\n\n<h3 class=\"wp-block-heading\" id=\"7-2-limitation-of-liability\">7.2 Limitation of Liability<\/h3>\n\n\n<p class=\"wp-block-paragraph\" style=\"\">Cloud-Kuma cannot be held liable for data loss or service interruptions due to causes beyond our control, including cyberattacks, hardware failures, or natural disasters.<\/p>\n\n\n<p class=\"wp-block-paragraph\" style=\"\"><br>In the interest of ensuring continuity and protecting your monitoring, Cloud-Kuma recommends adopting another platform, on another region to keep your monitoring working in case of disaster. The service is provided &ldquo;as-is,&rdquo; in support of this best practice, and is designed to integrate with the customer&#8217;s backup policy.<\/p>\n\n\n<h2 class=\"wp-block-heading\" id=\"8-dispute-resolution\">8. Dispute Resolution<\/h2>\n\n\n<h3 class=\"wp-block-heading\" id=\"8-1-applicable-law\">8.1 Applicable Law<\/h3>\n\n\n<p class=\"wp-block-paragraph\" style=\"\">These GTCS are subject to French law.<\/p>\n\n\n<h3 class=\"wp-block-heading\" id=\"8-2-competent-jurisdiction\">8.2 Competent Jurisdiction<\/h3>\n\n\n<p class=\"wp-block-paragraph\" style=\"\">Any dispute relating to the interpretation or execution of these GTCS will be subject to the exclusive jurisdiction of the French courts.<\/p>\n\n\n<h2 class=\"wp-block-heading\" id=\"9-modification-of-gtcs\">9. Modification of GTCS<\/h2>\n\n\n<p class=\"wp-block-paragraph\" style=\"\">Cloud-Kuma reserves the right to modify these GTCS at any time. Changes will apply as soon as they are published on our website. Clients will be informed of any substantial changes by email.<\/p>\n\n\n<h2 class=\"wp-block-heading\" id=\"10-contact\">10. Contact<\/h2>\n\n\n<p class=\"wp-block-paragraph\" style=\"\">For any questions or further information, please contact our customer service through <a href=\"https:\/\/cloud-kuma.com\/fr\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">this form<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>1. Introduction Welcome to Cloud-Kuma. These General Terms and Conditions of Sale (GTCS) govern the sale of our cloud monitoring services for websites, databases and more. By subscribing to our services, you agree to these terms in their entirety. 2. Services 2.1 Description of Services Cloud-Kuma offers secure and scalable cloud backup solutions for websites, &hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-129","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions Of Sales - Cloud-Kuma.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cloud-kuma.com\/fr\/general-notice-conditions-sales\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions Of Sales - Cloud-Kuma.com\" \/>\n<meta property=\"og:description\" content=\"1. 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